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Shipping & Returns
We offer free Canada-wide shipping on orders over $350 before tax.
At this time, online orders ship within Canada and the US.
First & Third is not responsible for lost, delayed or stolen packages. Please contact the shipping company that is handling your delivery to remedy the situation.
Online Return Policy
Returns/exchanges can be accepted within 14 days of receiving your shipped order. Sale items are final sale and cannot be returned or exchanged. Merchandise returned or exchanged must be unworn and in proper condition for resale with tags attached and accompanied by the original receipt.
Contact us at info@firstandthird.ca if you would like to return/exchange an item. A refund in the original form of payment will be provided once the item has been received in store.
Please send all returns to:
Attn: RETURNS
First & Third
567 Richmond Street
London, ON
N6A 3G2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
In-Store or Online Pickup Purchases Return Policy:
We offer exchange or store credit within 10 days of purchase on regular price merchandise.